Refund policy
Last Updated: September 10, 2026
At Lierova, we want you to feel confident when shopping with us. We provide a clear and straightforward return and refund process for eligible purchases.
This Return & Refund Policy applies to purchases made through the Lierova online store.
1. Return Period
You may request a return within 30 calendar days from the date your order is delivered.
To be eligible for a return, the product must meet the requirements described below.
2. Return Eligibility
To qualify for a return:
- The return request must be submitted within 30 calendar days after delivery.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging and included accessories, when applicable.
- The product must not show signs of unreasonable use, damage, modification, or misuse.
- Proof of purchase or a valid order number is required.
We may refuse a return if the product does not meet these conditions.
3. Returns for Change of Mind or Personal Preference
If you decide that you no longer want the product, ordered the wrong product, or changed your mind, you may request a return within the 30-day return period.
For returns caused by personal preference or change of mind:
- The customer is responsible for the return shipping cost.
- The product must be returned in its original condition.
- The return must be approved by Lierova before the product is shipped back.
4. Incorrect Product Received
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- Your name
- The email address used for the order
- A description of the issue
- Photos of the product received, when requested
After reviewing the information, Lierova will provide an appropriate resolution, which may include a replacement or refund.
5. Product Arrived Damaged
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number
- A description of the damage
- Photos of the damaged product
- Photos of the packaging, if available
We will review the information and provide an appropriate resolution, which may include a replacement or refund.
6. Defective Products
If you receive a product with a manufacturing defect or a functional problem that is not caused by misuse, please contact us as soon as reasonably possible after receiving the product.
We may request photos, videos, or other information necessary to evaluate the issue.
If the product is confirmed to be defective, Lierova will provide an appropriate resolution, which may include a replacement or refund.
7. Orders That Do Not Arrive
If your order does not arrive within the estimated delivery period, please contact us so that we can help investigate the shipment.
We may work with the shipping carrier to determine the status of the package.
If a package is confirmed as lost in transit, Lierova will provide an appropriate resolution based on the circumstances of the order.
Customers are responsible for providing an accurate and complete shipping address at checkout.
8. How to Request a Return or Refund
Before sending any product back, please contact us for return instructions.
Please email:
Your request should include:
- Order number
- Customer name
- Email address used for the order
- Product name
- Reason for the return
- Photos or other supporting information when applicable
Please do not send a return package to an address that has not been provided or confirmed by Lierova.
This helps us properly identify and process your return.
9. Return Shipping
For returns caused by:
- Change of mind
- Personal preference
- Ordering the wrong product
the customer is responsible for the return shipping cost.
For products that arrive damaged, defective, or incorrect, Lierova will review the situation and provide an appropriate resolution.
10. Refund Process
Once an approved return has been received and inspected, we will process the applicable refund.
Refunds are generally processed within 5–10 business days after the returned product has been received and reviewed.
The refund will be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
11. Returns That Do Not Qualify
A return may not qualify for a refund if:
- The return request is submitted more than 30 calendar days after delivery.
- The product has been significantly used or damaged through misuse.
- The product has been modified or altered.
- Required components or accessories are missing.
- The product is returned without prior return approval when approval is required.
- The condition of the returned product does not reasonably match the condition required under this policy.
12. Order Cancellation
If you want to cancel an order, please contact us as soon as possible at:
If the order has not yet been fulfilled or shipped, we will make reasonable efforts to cancel it.
Once an order has been shipped, it generally cannot be cancelled directly. In that situation, you may use the return process described in this policy, if the order qualifies for a return.
13. Exchanges
If you would like to exchange a product, please contact us at:
Depending on the circumstances and product availability, we may recommend returning the original product and placing a new order.
14. Contact Us
If you have questions about returns or refunds, please contact us:
Lierova
Legal Business Name: LIERIN RUTTER FV INC
Address: 122 MARKET ST, KITTANNING, PA 16201, United States
Email: info@lierova.com
Phone: +1 512-737-8460
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET